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Maylin Rivero

6 years of experience

Help Desk Support

Maylin Rivero

Email Address

maylin@netcomonline.com

Phone Number

305-822-9055

Web Address

www.NetcomOnline.com

Summary​

Maylin Rivero is a reliable and client-focused Help Desk Support specialist who serves as the first line of defense for resolving IT issues. With a background in customer service and technical support, she brings a calm, solution-oriented approach to every interaction. Whether assisting with password resets, software troubleshooting, or remote desktop support, Maylin ensures every user feels heard and supported.

Activities​

  • Provides front-line support for technical issues via phone, email, and remote sessions
  • Troubleshoots problems related to Windows, Office 365, email, and remote access
  • Logs, tracks, and updates support tickets in coordination with the broader IT team
  • Guides users through step-by-step solutions for both hardware and software challenges
  • Escalates complex issues to engineers and follows up to ensure timely resolution
  • Supports internal documentation by capturing recurring issues and solutions

Contact Us

Bring to the table win-win survival strategies to ensure proactive domination going forward, a new normal that has evolved simply

Call Anytime

305-822-9055

Send Email

info@netcomonline.com

Address

15800 Pines Blvd, Suite 3019, Pembroke Pines, FL 33027

Netcom is your trusted partner for reliable technology, expert support, and long-term business success.

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