- 15800 Pines Blvd, Suite 3019, Pembroke Pines, FL 33027
- info@netcomonline.com
Reliable technology should quietly support your workday, not constantly demand attention. At Netcom, we act as a dedicated IT department for your business, delivering managed IT services that combine strategy, support, and security in one predictable program. Our outsourced IT support services provide your staff instant response service when something goes wrong in your system-and active maintenance to ensure that issues stay outside your inbox.
Over 20 years, Netcom has been assisting small and mid-sized firms with remote help desk, onsite services, system monitoring, and cybersecurity. We are interested in effective communication, robust networks, and pragmatic resolutions, and thus, your team can remain productive as we take care of the day-to-day specifics of your IT infrastructure.
Our help desk as a system of support services will minimize downtimes, decrease the cost and enhance productivity.
24/7 observation and remote assistance imply that problems are identified and resolved promptly rather than becoming complete downtimes.
We are concerned with patching, updates, backups, and hardening security to ensure that staff spend less time struggling with the recurring glitches and perform their duties.
Netcom has been a provider of managed services to small and medium-sized organisations since 1998, which require the type of IT needed by an enterprise but at a smaller level of overhead.
Our general support, delivery and packaging are described below. Certain scopes and SLAs can be configured to suit your environment and compliance requirements.
We have fully managed IT services where an organisation wishes to leave the day-to-day operations of their network to a team of dedicated individuals. We are your IT department: we keep an eye on things, we control the endpoints, we deal with the backup, we organise the vendors, and we plan how to proceed in the future. You have a named IT strategy director and a help desk staff to provide everyday assistance, which, in many cases, is less expensive than maintaining all these positions in-house.
In case you already have an internal IT department, our co-managed IT services do not step on their toes but increase their capacity. We do the menial work, such as patching, monitoring, handling of the tickets or special projects, so that your own team can concentrate on more important projects. The common co-managed practice involves common queues at the ticket counters, role delineation, and collaborative planning. You are in charge, we are offering the additional hands, tools and experienced advice.
Some businesses don’t need a full IT department—they just need dependable outsourced it support when something breaks or when they’re rolling out new tools. Netcom covers remote troubleshooting, user onboarding, software installs, and vendor coordination, all under a simple, agreed-upon support model. This is especially useful for smaller teams that outgrew “the tech-savvy person in the office,” but aren’t ready to hire multiple full-time IT roles.
Netcom’s remote IT support team uses secure tools to connect to your devices, diagnose issues, and resolve them quickly—whether your staff is at the office, at home, or on the road. We help with software errors and updates, connectivity issues and VPN access, email and productivity tools and printer and peripheral problems. Most tickets are resolved remotely, minimising disruption and travel time. In cases where on-site work is necessary (e.g. cabling or physical equipment), we arrange a visit.
Our help desk is built around structured IT help desk services and clear communication. Users can open tickets by phone, email, or web form; they receive updates as we work on the issue, and you get visibility into recurring trends. Netcom’s IT-managed services help desk is staffed by technicians who understand both technology and business priorities, so they can prioritise what truly impacts operations instead of just closing tickets fast.
As your managed IT service provider, we don’t stop at keeping the lights on. We assist you in scheduling hardware upgrades, cloud upgrades, security upgrades, and network upgrades, depending on your budget, risks, and growth strategies. These can be virtual CIO/ IT director service, vendor selection assistance, license optimisation, and regular reviews of the support provided to ensure that your IT roadmap is aligned with the larger business strategy.
Cyber threats are a daily reality for small and mid-sized organisations. Netcom’s managed it security services combine tools and processes to reduce your risk without overwhelming your staff. Typical components include endpoint protection and centralised antivirus, firewall management and secure remote access, email security, spam and phishing filtering, backup and disaster recovery planning, and user awareness training and policy guidance. In controlled sectors such as health and finance, we match security controls to pertinent guidelines and best practices, such as the HIPAA specifications on the need to have secured health information.
Cloud platforms and hosted phones are now core business tools. Under our cloud-managed IT services by Netcom, we assist you in the selection, installation, and management of cloud-based solutions, including Microsoft 365, cloud-backups, and cloud-hosted line of business applications. We are also sponsoring VoIP and PBX phone systems, and this makes sure your network is voice-ready, calls are encrypted, and employees can work in the office or remotely.
Our technicians deal with the maintenance of the hardware and software on a day-to-day basis so that your employees are not left hanging on failed workstations or applications. We assist in diagnostics, warranty coordination, operating system problems, application problems and tuning. When it’s time to replace or upgrade equipment, we advise on practical options instead of pushing unnecessary hardware.
Satisfied Clients
Hiring an MSP is not merely the process of outsourcing work; it is an achievement of better results. The following are some of the main benefits of managed IT services to developing businesses:
Netcom’s services are tailored primarily to small and mid-sized organisations that depend on reliable networks, secure data, and responsive support.
Small & Growing Businesses
We provide managed it services for small businesses that need professional IT without the overhead of a full in-house team, covering help desk, security, cloud, and strategy under one program.
Healthcare Practices & Clinics
Our managed it services for healthcare support HIPAA-aligned security, reliable access to electronic health records, and resilient systems for clinics and medical offices.
Law Firms & Legal Practices
Netcom delivers managed it services for law firms that must protect client confidentiality, maintain secure document management, and keep case management systems available around the clock.
Accounting & Finance Firms
With dedicated content and solutions for finance, we offer managed it services for accounting firms that handle sensitive financial records and must meet strict regulatory and audit requirements.
Nonprofits & Associations
We are also the managed IT service provider of nonprofits, aiding mission-driven organisations in protecting their donor data, achieving hybrid work, and making limited budgets go far on the technology they need right-sized.
Managed IT services may encompass 24/7 management, remote, onsite services, backup and disaster recovery, cybersecurity, cloud management, vendor coordination and strategic IT planning. The precise combination is established in your agreement; therefore, you are aware of what is included and who is liable for what.
A managed service provider (MSP) is an organisation such as Netcom that provides services of continuous IT management and support via a service contract. Instead of having to recruit numerous internal IT positions, you can access a team of various skills: help desk, network, security, and strategy through one partnership.
The key advantages are that it will result in less downtime, controlled cost, enhanced security, enhanced compliance and an ability to tap into broader knowledge than most organisations can afford in-house. Having a single, responsible supplier is also of great value to many clients who have to deal with many vendors supplying various components of their IT.
Co-managed IT is a model whereby Netcom collaborates with the in-house IT personnel. We could deal with monitoring, patching, or the help desk, and your team deal with projects, line of business applications or user training. It is one method of extending the capacity and tools without reducing your own people.
The response time will depend on the urgency of the problem, as well as your service level, and the objective of our team is to always respond and immediately get to work on the tickets, particularly those that impact more than one user or system. During onboarding, you will be given clear expectations and be able to go over performance during frequent check-ins.
Yes. Netcom mainly targets small and mid-sized businesses with its services. Numerous clients visit us when their ad-hoc IT-friendly services are no longer sufficient and require formal support, security and planning to keep on growing.
Yes. Netcom has seen providers in the healthcare industry who need HIPAA-compliant security and law firms that need access to documents and case data that is secure. Accounting/finance firms, nonprofits, and other professional services organisations are also our clients.
Make your partner a business partner that shares your concern about the technology. It is time to develop a smarter, more dependable IT foundation - collectively. Call us and learn how our Managed IT Services can make your business successful.
305-822-9055
info@netcomonline.com
15800 Pines Blvd, Suite 3019, Pembroke Pines, FL 33027
Netcom is your trusted partner for reliable technology, expert support, and long-term business success.
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