All Services
Your company cannot afford to go idle. It can be a system crash or software problem, network issue, a quality help desk and online IT support service will make sure that your team is productive and secure. At Netcom, we merge the strength of a managed service provider (MSP) together with 24/7 remote technology support to ensure your operations are always maintained.
Our certified IT professionals provide rapid-response times, proactive controls and scalable solutions based on the requirements of your company. Whether you need troubleshooting of your hardware or protection of your cloud setting, our remote tech support business is available to assist.
Choose Our Help Desk Support?
Our help desk as a system of support services will minimize downtimes, decrease the cost and enhance productivity.
- Instant Support Availability 24/7– around the clock coverage to quick IT glitches.
- Certified Experts– seasoned experts at networks, servers, softwares and security.
- Remote Troubleshooting– Speedy solution without visiting on-site.
- Scalable Solutions– Adaptable packages on small business and large enterprise.
- Proactive Monitoring -Find and resolve issues before they interrupt users.
By partnering with Netcom, you will be partnering with a New Jersey managed service provider that businesses of all types rely on.
Online IT Support What We Provide
PCs and Server remote Tech Support
You can have your employees in-office or on work-from-home programs and our remote tech support company will make sure things continue to run smoothly. We solve the hardware crashes, software bugs, email breakages and connection crash in timely and effective manner.
Managed Security Services
There is an increasing threat of cybersecurity. As a security service provider, we protect your systems by firewalls, antivirus, intrusion detection and compliance monitoring.
Cloud / VoIP Support
Having problems with PBX or VoIP systems? We offer comprehensive VoIP and PBX service including services on how to consolidate amongst various PBX VoIP service operators in order to achieve higher efficiency.
Troubleshooting of Software & Hardware
Our help desk addresses licensing, installation, and update issues with software, as well as, addressing physical device repairs and upgrades.
Advantages of working alongside with a Managed Service Provider (MSP)
When you join Netcom as your managed service provider what you get is not just IT support it is business empowerment.
- Cost Savings & Efficiency -Reduce IT expenses through predictable costs (per month).
- Proactive Monitoring – Stay ahead of the downtime with 24/7 monitoring.
- Data Security & Compliance -Data Data Security & Compliance -Protect sensitive business information.
- Local & Remote Coverage -Support that your team can receive regardless of their location.
We also do not simply tell you about the problems you are facing, unlike other managed service providers, we work to develop solutions specific to your requirements.
Industries We Service
Healthcare IT Support – HIPAA compliant and manage Patient’s data securely.
IT Services – IT Support for education e-learning platforms and classroom technology.
Small Business IT Help Desk – Cost Robust IT mxtures as business grows.
IT Solutions for Business – All Solutions from complex infrastructure to robust security.
Frequently Asked Questions (FAQs)
Q1: What is a managed service provider (MSP)?
Managed service providers are third-party IT providers that deal with day to day technology requirements like monitoring, security and help desk services.
Q2: How does the help desk compare with the IT support?
A help desk is usually used to address end-user related problems such as software problems and IT support involves wider technical management such as servers, networks and cybersecurity.
Q3: What is managed security service provider?
This is an MSP which is focused on guarding business against cyber risks and provides such services as firewall administration, intrusion warning, and compliance.
Q4. Do you maintain after-hours remote IT support?
Yes! Our remote tech support services are also accessible after business hours just like many other companies such as weekends and holidays.
Q5: Do you support more than one PBX VoIP providers?
Absolutely. We are an expert in the management of more than PBX VoIP service suppliers to easy the communication and give reduction in cost.
Q6: What is the rate at which you respond to IT problems?
On average, it takes us less than 15 minutes to respond to a request thus your business has few downtimes.
Q7: Do you have IT support on small businesses?
Yes. Our small business IT help desk services are designed to save money and fit the needs of small businesses, upstarts and mid-sized companies.
Q8: In which industries do you do specializations?
Our clients include healthcare business, education business, finance business, retail business, and enterprise business. All solutions are tailored to the needs of your industry.
Q9, Are you able to handle on-site and remote workers?
Yes. We support hybrid workspaces, so IT service remains the same across office and remote groups.
Q10: What are the reasons to prefer Netcom to other remote tech support companies?
Since we integrate local support in New Jersey with nationwide remote support, we provide affordable, reliable and personal IT services.
Q11: What is Remote Managed IT Services?
Remote managed IT services enable the companies to outsource the maintenance and monitoring of the technology infrastructure and support to a third party provider. IT professionals manage the update, security, back ups and troubleshooting through secure remote access. This initiative speeds-up downtimes, saves expenses and guarantees that systems continuously run, without on-site personnel necessities.