6 years of experience
Maylin Rivero / Help Desk Support
Summary
Maylin Rivero is a reliable and client-focused Help Desk Support specialist who serves as the first line of defense for resolving IT issues. With a background in customer service and technical support, she brings a calm, solution-oriented approach to every interaction. Whether assisting with password resets, software troubleshooting, or remote desktop support, Maylin ensures every user feels heard and supported.
Activities
- Provides front-line support for technical issues via phone, email, and remote sessions
- Troubleshoots problems related to Windows, Office 365, email, and remote access
- Logs, tracks, and updates support tickets in coordination with the broader IT team
- Guides users through step-by-step solutions for both hardware and software challenges
- Escalates complex issues to engineers and follows up to ensure timely resolution
- Supports internal documentation by capturing recurring issues and solutions
Contact Us
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